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Deep learning based personalized recommendation with multi-view information integration

Published in Decision Support Systems, 2019

This paper proposes a recommendation model that incorporates product images and product review data.

Recommended citation: Y. Guan, Q. Wei, G. Chen. (2019). Deep learning based personalized recommendation with multi-view information integration; Decision Support Systems. 118. https://www.sciencedirect.com/science/article/abs/pii/S0167923619300119

The Dark Side of Images: Effect of Customer Generated Images on Product Assessment

Published in International Conference on Information Systems, 2019

This paper investigates the negative effect of CGI on customer satisfaction in an e-commerce setting.

Recommended citation: Y. Guan, Y. Tan, Q. Wei, G. Chen. (2019). The Dark Side of Images: Effect of Customer Generated Images on Product Assessment; International Conference on Information Systems. Munich, Germany https://aisel.aisnet.org/icis2019/human_computer_interact/human_computer_interact/3/

When Images Backfire: The Effect of Customer-Generated Images on Product Rating Dynamics

Published in Information Systems Research, 2023

This paper investigates the effect of CGI on subsequent product ratings on e-commerce platform.

Recommended citation: Y. Guan, Y. Tan, Q. Wei, G. Chen. (2023). When Images Backfire: The Effect of Customer-Generated Images on Product Rating Dynamics; Information Systems Research. Forthcoming. https://pubsonline.informs.org/doi/abs/10.1287/isre.2023.1201

Show me your face: investigating the effect of facial features in review images on review helpfulness

Published in Electronic Commerce Research, 2023

This paper is about how facial features in CGIs affect review helpfulness.

Recommended citation: Y. Guan, B. Lu, W. Yan, G. Chen. (2023). Show me your face: investigating the effect of facial features in review images on review helpfulness; Electronic Commerce Research. Forthcoming. https://link.springer.com/article/10.1007/s10660-023-09703-7